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How ratu898 Handles Your Personal Data

This page explains what data we collect when you open an account, make deposits via DANA, OVO or GoPay, and access the lobby — and how we keep that data secure. Availability of our services depends on local law and eligible regions in Indonesia.

Account Data ProtectionWallet Privacy: DANA, OVO, GoPayYour Right to Access or DeleteNo Data Sold to Third PartiesSecure Account Sessions
ratu898 How ratu898 Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Our approach to data handling is built around four practical commitments: secure storage, limited sharing, cookie transparency and your right to act on your own data. Each one maps to a real part of how your account works on ratu898.

Account Security

Your account session is protected with SSL encryption. We use OTP verification during login and for sensitive account changes, so only you can access your profile and wallet settings.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your deposit method — DANA, OVO or GoPay. You can manage cookie preferences in your browser settings at any time.

Data Retention

We keep your account and transaction data for the period your account is active, plus any additional time required under applicable local law. Once that period ends, data is deleted or anonymised.

Third-Party Sharing

We do not sell your data to advertising networks. Payment data shared with DANA, OVO or GoPay is limited to what those processors need to complete your transaction and nothing more.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or remove the data we hold on your account, our support team handles these requests directly. Reach us through live chat inside the lobby, by email, or via our help desk — and we will confirm receipt of your privacy request within a reasonable time.

Live Chat Open the live chat from inside your account dashboard. Describe your data request clearly and our team will process it and follow up with you.
Email Support Send your privacy or data request by email to our support address. Include your registered account name and the wallet method you use — DANA, OVO or GoPay.
Account Help Desk For wallet verification or account data queries, our Indonesia-facing help desk handles requests in English and will confirm the action taken on your data.

Common Questions About Your Privacy at ratu898

These are the questions we hear most often about how your data is handled, what rights you have and how to act on them. Each answer is specific to how ratu898 operates for Indonesia accounts.

We collect your name, email address and mobile number at registration. When you deposit via DANA, OVO or GoPay, we also record transaction metadata — wallet reference, amount and timestamp — to confirm the payment.

No. We only record the transaction reference and amount your wallet sends us. Your wallet PIN, password and full account number are never stored on our side — they stay inside your own wallet app.

Contact us via live chat or email from your registered account. State clearly that you want a data access request, and our team will prepare and send you a summary of the information we hold.

Yes. Submit a deletion request through our support channel. We will close your account and remove or anonymise your personal data, except where retention is required under applicable local law for audit purposes.

We do not sell your data. Payment data is shared only with the relevant processor — DANA, OVO or GoPay — and only to the extent needed to process your transaction. No advertising networks receive your account data.

We use session cookies for login continuity and functional cookies to remember your preferred payment method. You can adjust or block cookies in your browser settings; some lobby features may work differently if you do.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.